Clinics and healthcare
An email address that is not a free one.
In healthcare, the address you write from is part of the first impression. And of controlling who sees what when somebody leaves.
The domain is registered in the clinic’s name and the email accounts are created under it, so ownership and control of the mailboxes belong to the centre rather than to the person who opened them — which matters the day somebody joins or leaves.
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The address you write from says something
An email on a free domain, in a practice, does not read as approachable: it reads as provisional. And that first impression lands exactly when somebody is deciding whether to trust you with something of theirs. With your own domain the address carries the clinic’s name, and that doubt no longer exists.
The mailbox belongs to the centre, not to whoever opened it
This is the point discovered late. When the practice email is somebody’s personal account, the day that person leaves the history leaves with them: appointment requests, supplier emails, forwarded reports. With accounts on the clinic’s domain, access is granted and withdrawn by the centre, and departures stop being a problem.
It is not just tidiness: if that mailbox holds patient information, who can get into it is one of the security measures required by article 32 of the GDPR, not a management preference.
Making sure the emails arrive
An appointment confirmation landing in the spam folder is a guaranteed phone call. To stop that, three marks get published on the domain which Gmail, Outlook and the rest check before deciding: who may send on your behalf, the signature on each message, and what to do with anything that does not add up. They are set up the day the site goes live.
And if you ever change provider
The domain is in the clinic’s name, so you take it with you. You ask for the transfer code and it moves. It is a right of the holder recognised by ICANN, not a courtesy of ours.
The same thing, explained in general: Your own domain
What we do about it
Part of the maintenance: you never have to ask, and it is never billed apart.
- A domain in the clinic’s name With the centre’s tax details, not ours.
- Accounts per person and per function appointments@, admin@ and the personal ones, each with its own access.
- Controlled joiners and leavers When somebody arrives or goes, access is granted or withdrawn that day.
- Email that arrives The three domain marks configured from day one.
- Renewal watched It renews itself and we warn you of every expiry.
- Transfer if you leave Authorisation code to hand, no argument.
And this you change with one sentence
You write what you want changed and we publish it.
A new hygienist is joining
Account created, set up on her phone and with access only to what she needs.
The administrator has left the clinic
Access withdrawn the same day and the mailbox kept for the centre.
We want an address just for appointments
Created and connected to the website form.
Frequently asked questions
Can I keep using my usual email?
You can, but it is worth separating: the centre’s email belongs to the centre. It can be forwarded for a while as the change settles.
Can reports be sent by email?
With care and with the right safeguards. A report is health information and ordinary email is not always the channel. It gets looked at case by case.
How many accounts do I need?
As many as there are people. Plus aliases like appointments@ or admin@, which reach an existing mailbox without adding one more to watch.
Whose domain is it?
The clinic’s. We appear as the technical contact, which is who manages it, not who owns it.
Where all this comes from
Every figure and every rule quoted above, linked to the official text.
The rest of what a website for clinics and health includes
Online booking
The patient picks a slot from the site and you see it in your diary. Fewer calls, fewer empty slots.
WhatsApp reminders
Automatic reminder before every appointment. Fewer no-shows.
Reviews that build trust
We ask the satisfied patient for a review. Your online reputation, looked after.
Healthcare GDPR
Health data handled as the law requires: consents, clauses and cookies up to date.
Google profile
Hours, specialities and clinic photos always current on Maps.
Local healthcare SEO
So that you come up when someone searches for your speciality near your practice.
Security and backups
Secure certificate and a daily copy of your whole site.
Whose name is your practice email in?
If it is somebody’s personal account, that is the first thing to fix. And getting it right costs nothing.
Write to us