Professional firms
The firm’s email, not the email of whoever opened it.
In a firm, the mailbox holds years of client relationships. Whether it belongs to the practice or to a person matters more than it seems.
The domain is registered in the firm’s name and the email accounts are created under it, so the history of client relationships belongs to the practice and access is granted and withdrawn when somebody joins or leaves.
Last reviewed:
The mailbox is the archive
In a firm, email is not a channel: it is where a good part of the file lives. Client instructions, documents, approvals, agreed deadlines. If that account belongs to a person rather than to the practice, the day that person leaves, part of the archive leaves with them.
With your own domain and firm accounts, access is granted and withdrawn by the practice. It is not distrust: article 32 of the GDPR requires controlling who has access to personal data, and in a professional firm that control is part of due diligence.
The address also says who you are
A firm writing from a free address conveys provisionality exactly when it is asking for trust. With your own domain, the address carries the firm’s name and matches the website, the cards and the footer of your letters.
Making sure the emails arrive
A deadline reminder landing in the spam folder is a serious problem in this trade. To prevent it, three marks get published on the domain which the major mail providers check before deciding where to deliver a message. They are set up the day the site goes live.
And leavers, without incident
When somebody leaves the firm, their account is kept for the practice and redirected to whoever takes over their matters, or access is closed and it is archived. That, which sounds like a detail, is what stops a client conversation vanishing mid-file.
The same thing, explained in general: Your own domain
What we do about it
Part of the maintenance: you never have to ask, and it is never billed apart.
- A domain in the firm’s name With the practice’s details, not a person’s.
- Accounts per professional Plus aliases like info@ or admin@ reaching whoever should see them.
- Controlled joiners and leavers Access granted and withdrawn the same day.
- Email that arrives The three domain marks, in place from day one.
- Renewal watched It renews itself and we warn you of every expiry.
- Transfer if you leave Authorisation code to hand, no argument.
And this you change with one sentence
You write what you want changed and we publish it.
A new solicitor is joining
Account created, set up and with access only to what they need.
The employment lead has left the firm
Access withdrawn and their email redirected to whoever takes over.
We want an address just for notifications
Created and routed to whoever needs to see it.
Frequently asked questions
Can I keep using my personal email?
You can, but the firm’s email should belong to the firm. It can be forwarded for a while during the change.
Can documents be sent by email?
With care and with the right safeguards depending on what they contain. For sensitive material it is worth having a prepared channel.
How many accounts do I need?
One per person plus whatever functional aliases are needed. Aliases do not add mailboxes to watch.
Whose domain is it?
The firm’s. We appear as the technical contact, which is who administers it, not who owns it.
Where all this comes from
Every figure and every rule quoted above, linked to the official text.
The rest of what a website for professional firms includes
Service areas
Each area with its own page, explained in plain language and with what it covers.
An easy first appointment
The client books the first consultation from the site and it reaches you with the matter already written down.
Team and registration
Who is who, with their professional registration number and speciality. Trust you can check.
GDPR and confidentiality
Privacy notices, legal basis and form consents, all sorted.
Notes and updates
Changes of deadline or of rule, published and dated. The cheap way to show you are current.
SEO by matter and city
Optimised for employment law advice plus your city, which is how a firm gets searched for.
Backups and security
Secure certificate and a daily copy. Your site does not fall over in tax week.
Whose name is your firm’s email in?
If it belongs to a person, there is a risk there that costs nothing to remove. We will sort it out with you.
Write to us