What your website includes
If something breaks, it goes back to how it was last night.
Every night a full copy of the site and everything in it is kept, away from the server that serves it. Restoring is not a project: it is asking for it.
Every night a complete copy of the website and the data it holds is taken, kept away from the server that serves it, and the restore is tested, which is the only way to know a backup works before you need it.
Last reviewed:
A backup nobody has ever restored is not a backup
The useful question is not «do you take backups?», which everybody answers yes to. The useful question is «when did you last restore one?». A copy nobody has opened is a folder with data in it and an assumption on top. So the restore gets tested: dull work done on a quiet day, precisely so it never has to be improvised on the worst one.
Not just prudence: it is in the rules
Any website with a contact form processes personal data, and that puts the business squarely inside the General Data Protection Regulation. Its article 32 lists the security measures required, and two of them describe exactly this: the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident, and a process for regularly testing and evaluating that those measures actually work.
Put another way: the nightly copy and the tested restore are not a commercial extra that some offer and others do not. They are part of what is required of you for having a website that collects a name and an email address.
What gets kept
- The pages, the text and the structure of the site, exactly as they were last night.
- The photos, the PDFs and any document that has been uploaded.
- The messages received through the forms.
- The configuration: domains, mailboxes, redirects and settings.
Where it is kept, which also matters
A copy on the same server as the website is not a copy: it is the same egg in the same basket. If the server is the problem — and often it is — the copy goes with it. Ours are kept elsewhere, and several are kept, not only last night’s: some faults are not noticed the same day, and when someone realises a price has been wrong for a week, the good copy is the one from eight days ago.
What happens on the bad day
You write to us. We look at what broke and since when, choose the point to go back to, and restore. In most cases it is minutes and there is nothing for you to do beyond telling us. Afterwards we explain what happened, because that is the part that prevents the next one.
What we do about it
Part of the maintenance: you never have to ask, and it is never billed apart.
- A full copy every night The whole site and what it holds, not only the text.
- Kept off the server If the machine is the problem, the copy does not go down with it.
- Several copies, not just the last Because sometimes a fault is only spotted a week later.
- The restore tested Tested cold, so nobody discovers on the bad day that the copy was no good.
- Restore on request You tell us, we pick the point to return to and leave it as it was.
- An explanation afterwards We tell you what happened and what has changed so it does not repeat.
And this you change with one sentence
You write what you want changed and we publish it.
I deleted the services page by mistake
Recovered exactly as it was yesterday, with its photos and its text.
Somebody changed the prices and I do not know when
We compare against earlier copies, tell you the day it changed and put it back.
I want the version from before the menu change
That part restored, without touching everything published since.
Frequently asked questions
How often is the backup taken?
Every night, and it is a complete copy: not a copy of what changed that then has to be rebuilt in pieces.
How long does a restore take?
For the usual things — a deleted page, text that vanished — minutes. For a full restore, longer, and we give you the estimate at the start rather than afterwards.
Are the form messages backed up too?
Yes. They go into the copy, because losing a customer enquiry is as bad as losing a page.
Does this make me GDPR compliant?
It covers the part of article 32 that depends on the website: the ability to restore and the check that it works. Your record of processing activities and your contracts with providers are a different matter and no backup fixes them.
Can I ask for a copy to keep myself?
Yes. It is yours and it is handed over whenever you ask.
Where all this comes from
Every figure and every rule quoted above, linked to the official text.
The rest of what your website includes
Your own domain
Your name on the internet, registered in your name and renewed without you lifting a finger.
Fast hosting
Your site always on, with a secure certificate and loading in under 2 seconds.
GDPR and cookies
Legal notice, privacy and cookie banner reviewed whenever the rules change.
Google Business Profile
Your business on Maps with hours, photos and details always up to date.
Local SEO
We optimise your site so people searching near you actually find you.
Bookings and appointments
Your customers book from the site and it reaches your inbox and your phone.
WhatsApp button
One tap and your customers write to you. Where they already are.
When was your backup last restored?
If the answer is «never» or «no idea», you already know what that copy is worth. We will check it and tell you straight.
Write to us