Maintenance companies
Let the report arrive with the photo and the address already in it.
A fault described badly over the phone is a callout with the wrong van load. With a photo and the details, you set off knowing what you are going to.
The report form collects what is happening, a photo of the incident, the exact address and the contact details of whoever will open up, so the company can prioritise, load the right materials and set off knowing what it is going to.
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The fault described over the phone
«It is making a strange noise», «it is dripping», «it will not start». Those three phrases describe two hundred different faults, and with them you have to decide who to send, what materials to load and whether it is urgent. The result is the classic: arrive, look, drive back for the part and drive out again.
A photo and four details change that completely: you see the model, you read the plate, you identify the part and the van goes out properly loaded.
What the form should ask for
- What is happening, in the customer’s words.
- One or more photos, which is what really changes the trip.
- The exact address, with the floor and a landmark to find it.
- Who will open up and when, which prevents more wasted journeys than anything else.
- Whether it is urgent or can wait, and why.
Prioritising without phoning
Not all jobs are equal, and with the information in front of you they can be ordered without spending three calls working out which goes first. A report with a photo and an address lets you decide in thirty seconds whether it is today, tomorrow or the next round in that area.
And stating the response time
Expectations get managed by writing them down: «reports received before noon are attended the same day», or whatever is true in your company. Promising immediacy and taking two days costs more customers than telling the truth from the start.
What we do about it
Part of the maintenance: you never have to ask, and it is never billed apart.
- A report form with photos Several images, compressed on upload.
- Address and access With floor, landmark and who opens up.
- Alert by email and phone Straight away, so you can prioritise.
- An urgency flag To separate what cannot wait from what can.
- A stated response time The real one, and kept.
- A privacy note What happens to the photos and the contact details.
And this you change with one sentence
You write what you want changed and we publish it.
Ask for the appliance model too
Field added to the form and to the alerts.
Let people mark it as «urgent»
Added, with an explanation of what counts as urgent.
Say that afternoon reports are attended the next day
Added next to the form and in the confirmation.
Frequently asked questions
Does it replace the phone?
No. It complements it: the phone for genuine emergencies, the form for everything else, which is most of it.
What if the customer cannot describe the fault?
That is what the photo is for. An image of the appliance plate settles half the questions.
Can I use the photos people send?
To deal with the report, yes. To publish them as examples, permission is needed.
Does it integrate with my job software?
If your software allows it, we look at it. If not, the report reaches the inbox with everything in it and is entered in a moment.
Where all this comes from
Every figure and every rule quoted above, linked to the official text.
The rest of what a website for maintenance companies includes
Emergencies, one tap
Call and WhatsApp buttons for whatever cannot wait until tomorrow.
Maintenance contracts
Your service plans explained, each with its own form. The income that comes back every year.
The areas you cover
Your working radius on the site and on Maps, so nobody calls you from where you do not go.
Credentials on show
Licences, insurance and certificates with their expiry dates. The first thing a buyer checks.
Reviews worked on
We ask the happy customer for the review and warn you about bad ones in time to reply.
SEO by trade and town
Optimised for trade-plus-town searches, which is how someone with a breakdown looks.
Legal and backups
Legal notice, privacy and cookies reviewed, and a daily copy of your whole site.
How many journeys get made twice?
Count this week’s. With a photo in front of you, half of them would have been made once.
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