Maintenance companies
Legal texts, terms and a daily backup, without thinking about it.
Legal notice, privacy and cookies written for your company, and a daily copy of the site and of the reports received.
The maintenance company’s website carries the three legal texts written for that business, the service terms — travel charges, emergencies, repair guarantee — and a daily copy of the site and of the reports received.
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Two kinds of client, two frameworks
A maintenance company serves both individuals and businesses, and they are not the same. With an individual there is consumer law in play — Spain’s consolidated Consumer Protection Act requires clear prior information — and with a business the framework is contractual, with Law 3/2004 on late payment setting the payment terms.
The website can and should state the basics of both: what is charged for travel, how emergencies work and what guarantee a repair carries.
The terms that prevent arguments
- Whether travel is charged and how much, inside and outside the area.
- What surcharge emergencies carry and from what hour.
- What guarantee a repair carries and what voids it.
- When invoicing happens and with what payment terms.
The data that comes in through the site
A fault report brings an address, a phone number and sometimes photos of the inside of a home. They are collected to deal with the report, explained in the privacy policy and not published as examples without permission. And the cookie banner, with refusing as close to hand as accepting, as the AEPD guide of May 2024 requires.
And the daily backup
The site, the service pages and the reports received are copied whole every night, off the server, with the restore tested. Losing a fault report is losing a customer who had already chosen you, and article 32 of the GDPR requires being able to restore whatever contains personal data.
The same thing, explained in general: GDPR and cookies · Daily backups
What we do about it
Part of the maintenance: you never have to ask, and it is never billed apart.
- A legal notice with your details The company’s real ones, always available.
- Privacy for the form What happens to the address, the phone number and the photos.
- Service terms Travel, emergencies, guarantee and payment terms.
- A cookie banner done properly Refusing costs what accepting costs.
- A daily backup of the site Reports received included, kept off the server.
- Security certificate Renewed on its own, with no odd warnings on the form.
And this you change with one sentence
You write what you want changed and we publish it.
Add the emergency surcharge to the terms
Added where it is read before calling.
We have changed the guarantee to six months
Changed in the terms and in the report confirmation.
I have deleted the air conditioning page
Recovered exactly as it was yesterday.
Frequently asked questions
Do I have to publish my terms?
With individuals, prior information has to be clear before contracting. And with businesses it saves you half the invoicing arguments.
Can I publish photos of client installations?
With permission and without details identifying the home or the company. It is the most common slip in this sector.
How long do I keep the reports received?
As long as needed to deal with them and for whatever the commercial relationship requires. It gets stated in the policy and honoured.
Do the backups include the reports?
Yes. It is what hurts most to lose, because it is work already won.
Where all this comes from
Every figure and every rule quoted above, linked to the official text.
- Royal Legislative Decree 1/2007, consolidated Consumer Protection Act (Spain) BOE
- Law 3/2004 on measures against late payment in commercial transactions (Spain) BOE
- Guide on the use of cookies, May 2024 Spanish Data Protection Agency (AEPD)
- Regulation (EU) 2016/679 (GDPR), art. 32 · Security of processing EUR-Lex
The rest of what a website for maintenance companies includes
Fault reports
The customer describes the problem, attaches a photo and leaves the address. It reaches your inbox and your phone ready to schedule.
Emergencies, one tap
Call and WhatsApp buttons for whatever cannot wait until tomorrow.
Maintenance contracts
Your service plans explained, each with its own form. The income that comes back every year.
The areas you cover
Your working radius on the site and on Maps, so nobody calls you from where you do not go.
Credentials on show
Licences, insurance and certificates with their expiry dates. The first thing a buyer checks.
Reviews worked on
We ask the happy customer for the review and warn you about bad ones in time to reply.
SEO by trade and town
Optimised for trade-plus-town searches, which is how someone with a breakdown looks.
Does your website say what you charge for travel?
If not, that conversation always happens at the worst moment: with the invoice in front of you.
Write to us