For what cannot wait, one button and that is it.

Two businesses on one website

A maintenance company handles two very different things at once: the emergency that has to be solved now and the planned work that can be organised. The website has to serve both without them getting in each other’s way, and the way to do that is to separate them visually: emergencies at the top and one tap away, everything else with its form.

The button pressed with wet hands

Whoever calls an emergency service is not sitting down reading: they are standing up, anxious and sometimes holding a wrench in the other hand. The phone number has to be large, at the top and tappable. WhatsApp beside it, for whoever would rather send a photo of the disaster than describe it.

Saying how far the emergency service goes

A 24-hour emergency button nobody answers at three in the morning is worse than none. State the real on-call hours, whether there is an out-of-hours surcharge and what counts as an emergency. That clarity filters calls that were not emergencies and protects whoever is on call.

And a different channel for contract clients

Clients on a contract usually have their own number or their own way of reporting. Saying so on the site — «if you are on a contract, report here» — stops the client who pays a monthly fee joining the same queue as a one-off call. It shows, and it is appreciated.

The same thing, explained in general: WhatsApp button