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Tourist accommodation

The last question before booking.

Almost nobody books a whole house without asking something. If that question is easy to ask, the booking arrives; if not, it goes elsewhere.

The property’s WhatsApp button opens a conversation with the house’s number and with the message already begun according to the page, and it serves both the question that precedes the booking and the arrival itself, with the answering hours stated so nobody expects a reply at dawn.

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The question that decides the booking

Booking a whole house for a week is nothing like booking a table. There is nearly always one question left: whether the track is fine for an ordinary car, whether the cot is available, whether a late arrival is possible, whether the pool is heated. That question competes with the effort of asking it, and in a language that is not yours it competes even harder.

The button makes it cheap: one tap and the conversation opens with the message already begun, different depending on the page it was pressed from.

And afterwards, the arrival

The second moment WhatsApp saves the afternoon is the arrival: where the key is, which junction to turn at, what time they will get in. Having that channel open and announced prevents missed calls and travellers driving round a dirt track with no signal.

Hours, so as not to promise what you will not give

If you answer from nine to nine, say so. A button that implies instant attention and then answers the next day subtracts more than it adds. For out of hours there is the form, which promises a reply within 24 hours and keeps it.

Without giving out your personal number

A number belonging to the house gets published, not anybody’s mobile. And the number of whoever writes to you is personal data: it is there to answer that enquiry, not for a broadcast list with low-season offers. That has to be asked for separately, on top of what the WhatsApp Business messaging policy already limits.

The same thing, explained in general: WhatsApp button

What we do about it

Part of the maintenance: you never have to ask, and it is never billed apart.

  • A button on the site and the property page Where the question comes up, while looking at photos and dates.
  • The message already begun Different per page, and in the language of that version.
  • Visible answering hours So as not to promise an instant reply at three in the morning.
  • The house’s number Never a personal mobile unless you decide it.
  • A form as the alternative For whoever prefers to write calmly or attach something.
  • A privacy note What you do with that number, said in two lines.

And this you change with one sentence

You write what you want changed and we publish it.

Put WhatsApp on the directions page too

Added, with the message opening on the subject of arrival.

In low season we only answer in the afternoons

Hours changed on the button and in the note.

Change the number to the house manager’s

Changed on the button, in the footer and on the Google profile.

Frequently asked questions

Do I answer every question myself?

As many as you want. Plenty can be avoided by telling things properly on the site: the track, the cot, the check-in time. The button is for what is left.

Is it for closing the booking?

It is for settling the doubt and leading to the booking. The agreement is better set down in the confirmation than in a chat.

What if they write in a language I do not speak?

It happens, and it gets sorted. What matters is answering quickly and clearly; the language works itself out with what everybody uses today.

Can I send offers to somebody who wrote to me?

Not on the strength of that enquiry. It has to be asked for separately with an easy way to opt out.

Where all this comes from

Every figure and every rule quoted above, linked to the official text.

The rest of what a website for tourist accommodation includes

Availability calendar

The traveller sees which nights are free before writing to you. Fewer pointless emails.

Direct booking

The request reaches you, not a platform. You set the terms and the price.

Spanish, English and Catalan

The traveller from abroad reads about your place in their own language, each with its own URL.

Your place, properly told

Gallery, amenities, capacity and house rules. What travellers ask before deciding.

Reviews on show

The good reviews you already have, visible where people decide. And we ask for the missing ones.

Google profile

Your place on Maps, with photos, check-in times and how to get there.

Tourist registry and legal

Your registration number shown where the rules require it, plus cookies and privacy up to date.

Back to Accommodation

How many bookings are lost to an unanswered question?

The ones that never got asked. A well placed button and a site that tells things eat that list.

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