What happens if something fails, said before starting.

The fear nobody says out loud

Whoever hires a builder has one specific fear and rarely puts it into words: that the company will disappear, that the job will be left half done, or that damp will appear in a year and nobody will pick up the phone. Almost the whole sector leaves that fear unanswered, and whoever answers it separates themselves from the rest without doing anything else.

The periods the law sets

Spain’s Law 38/1999 on building regulation sets different guarantee periods according to the type of damage — from finishing defects up to those affecting the structure — and defines which works fall within its scope. Not every renovation does, so the honest thing is not to promise «ten years» on a banner, but to explain what your company guarantees on its own work and what the law covers where it applies.

The insurance, shown without boasting

Not every company in this sector carries public liability insurance, and saying that you do — with the insurer and the cover, without publishing the policy — is a serious argument. The same goes for being up to date with obligations and with the registration of the people who will be working in somebody’s home: nobody asks and everybody appreciates it.

And what happens after the job

The part almost nobody writes down is what happens once the work is finished: who to call, how quickly it is attended to, what is covered and what is not. A page with that written out is worth more than five photos, because it speaks to the moment when the client can no longer choose.